Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a 30-day return policy from the date you received your item.

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition you received it
• In the original packaging
• Accompanied by proof of purchase

Non-Returnable Items

• Items showing signs of wear or damage caused by the customer
• Items returned after 30 days of delivery

How to Request a Return

Email us at support@axtronlux.com with your order number and reason for return. We will respond within 2 business days with return instructions.

Refunds

Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping Costs for Returns

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Wrong Items

If you received a damaged or incorrect item, please contact us immediately at support@axtronlux.com with photos and we will resolve it at no cost to you.